RBI had previously encouraged banks to be sensitive to the requirements of senior citizens and differently abled persons and put in place appropriate mechanism for meeting the needs of such customers to enable them to avail of the bank’s services without difficulty. Further to the same, RBI has, by its Circular dated March 31, 2020, advised banks to incorporate certain aspects of their board approved policy for providing basic banking services to senior citizens of more than 70 years of age and for differently abled persons, including: (a) offer doorstep banking services on pan India basis and develop a board approved framework for determining the nature of branches / centres where these services will be provided mandatorily and those where it will be provided on a best-efforts basis and make the policy public; and (b) give adequate publicity to the availability of these services in their public awareness campaigns, including prominent indication in brochures and publishing on their respective websites. Additionally, banks have been directed to report to the customer service committee of their boards every quarter, with the progress made in this regard. Banks are required to ensure strict compliance with the above by April 30, 2020.